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Posted on 4/9/2022 by admin

GARDENS CASINO
HEALTH AND SANITATION INITIATIVES

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Our Commitment to Employees and Guests

The health and safety of our employees and guests is our top priority. We closely monitor industry and government guidance regarding the COVID-19 virus, including information supplied by the California and Los Angeles County Departments of Public Health (CDPH and LACDH), Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and our gaming regulators. Based on this guidance we have established our health and safety initiatives for your protection and well-being. As these guidelines continue to evolve, we will continue to make changes to our protocols and procedures as necessary or appropriate.

Please be advised that the risk of exposure to COVID-19 exists in any public place or accommodation or anywhere you come into contact with another person. COVID-19 is an extremely contagious disease that can cause severe illness and death. By visiting the Gardens Casino, you voluntarily assume all risks related to exposure to COVID-19.

Our Health and Sanitation Plan

The Gardens Health and Sanitation Plan was developed after consulting all available information and guidance from the CDC and state and local public health agencies and in collaboration with medical experts from UCLA and USC. The goal of the plan is to provide for significantly enhanced sanitation and safety protocols and to ensure that employees, vendors and customers are able to visit our casino and participate in our games while keeping safe and helping mitigate the spread of COVID-19.

Critical Safety Initiatives

With enhancing safety and helping minimize COVID-19 exposure for employees and guests below is a summary of the critical safety initiatives we have instituted:

FREQUENT SANITATION: We have increased the frequency of routine cleaning in public spaces, back of house areas, event spaces, gaming areas and restaurants. This includes the use of EPA disinfectants and electrostatic sprayers. Throughout the Casino, numerous individual sanitation stations have been installed. This initiative also includes 100% sterilization of all gaming chips using onsite chip washing machines, replacing playing cards frequently, sanitizing our gaming tables and chairs regularly, and wiping down and disinfecting high touchpoint areas repeatedly throughout the day. Expect to see our employees cleaning and disinfecting surfaces and equipment around the clock.

SCREENING: All employees, guests and vendors entering the premises are required to have their temperature taken using touchless technology. Anyone exhibiting a temperature of 100.4 degrees or higher will not be permitted to enter. Likewise, any employee or guest exhibiting COVID-19 symptoms will not be permitted to remain on the premises. Please note that some people with COVID-19 do not have a fever or other symptoms and that temperature screening is not 100% accurate. Temperature screening does not guarantee that you will not be exposed to, or contract, COVID-19 or any other illness while on the Gardens premises.

PERSONAL PROTECTIVE EQUIPMENT (PPE): All guests are required to wear a face covering and encouraged to wear additional PPE of their choice while at the Gardens. If guests do not have their face covering one will be available for purchase. Appropriate PPE will also be worn by employees in accordance with relevant regulations and guidance.

AIR QUALITY: Throughout the property, the frequency of air filter replacement and HVAC system cleaning has been increased. Air handling has also been increased with enhanced filters to filter out virus particulates.

SAFETY AND SECURITY: Our security team has received enhanced COVID-19 training and is prepared to ensure that our guests continue to enjoy their experience in a safe and secure environment.

COVID-19 TRAINING: Our employees have undergone COVID-19 training on multiple subjects including proper handwashing, physical distancing, and enhanced sanitation protocols.

PHYSICAL DISTANCING: Where possible, guests and employees are required to practice physical distancing by standing at least 6 feet away from others while waiting in line and moving around the Casino. Physical layouts of the gaming floors and at tables have been arranged to help ensure appropriate distancing and transparent plexiglass barriers have been installed extensively throughout the Casino including at gaming tables, food service areas, cages windows, and welcome desks. All areas where guests queue are marked to indicate proper distancing with floor decals or other markings. Employees will likewise assist guests in properly queuing.

FOOD AND BEVERAGE SERVICE: To help enhance heath and sanitation all food and beverages will be served in single use, disposable containers. Our restaurant is closed for the foreseeable future and we have set up food stations from which guests may purchase food for consumption in specially designated areas containing physically distanced chairs and tables.

SIGNAGE: Appropriate signage has been placed at all entrances and throughout the Casino reminding employees and guests of the necessary COVID-19 protocols.

Additional COVID-19 Protocols

Player Card Requirement: Player cards will be required for all guests in order to help identify all patrons who have been at the Gardens. This will allow us to contact a guest in the event we are notified of a positive test.

Illness Notification: Any guest exhibiting COVID-19 symptoms such as fever, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, nausea or vomiting, sore throat or diarrhea and general body aches, are asked to notify Casino management or Security staff for further assistance and further instructions.

Technology: We are using state of the art technology to further sanitize and disinfect the Casino. This technology thermal scanners at each entrance to allow security officers to conduct touchless temperature checks of all employees and guests. We also employ electrostatic sprayers to apply EPA approved disinfectant on high-touch surfaces such as handles, knobs, rails, gaming table and chairs, counters, ATMs, plexiglass barriers, and dining surfaces.

Public Spaces: The frequency of cleaning and disinfecting by dedicated housekeeping staff has been increased in all public areas with an emphasis on “high-touch” surfaces. In addition, other employees will likewise clean and disinfect equipment and surfaces on the gaming floor and within their work areas.

Hand Washing and Sanitizing: Portable hand washing sinks and hand sanitizing stations are readily available throughout the entire Casino including in high traffic areas. Employees and guests will always be within easy reach of a washing or sanitizing station which will be refilled on a continuous basis. Employees are required and guests are strongly encouraged to frequently and properly wash or sanitize their hands.

Gaming Table Sanitization: Our cleaning protocols help ensure that our guest’s experience at the gaming table is safe and healthy. This includes ongoing sanitation of table rails, playing cards, tiles, card shoes, shufflers, table game podiums, discarded card holders and other gaming equipment. In addition, plexiglass has been installed between seats and guests will be asked not to congregate around table games.

Chip Disinfection: 100% of our casino chips are disinfected frequently using our advanced in-house chip cleaning machines. As chips are returned to the cage they are cleaned and disinfected before being placed back in circulation.

Card Disinfection: All cards and tiles are either disinfected or disposed of with increased frequency. Where possible we have instituted “touchless” games in which guests do not handle the cards.

For More Information

The health and safety of our employees is of paramount importance. If you have specific questions about these procedures and protocols, please do not hesitate to contact us at (562) 860-5887, ext. 102.

For additional information regarding COVID-19 and protecting your health visit:

Delaware North’s Play It Safe^™ Commitment to Care is a comprehensive program to help keep guests and employees safe and slow the spread of infectious diseases like COVID-19.

We’ve reengineered our operating procedures to minimize contact risk and bolstered hygiene protocols to meet or exceed best-practice guidelines set forth by the U.S. Centers for Disease Control and Prevention (CDC). Each of our facilities undergoes rigorous ongoing deep-cleaning and disinfection.

Key elements of the Play It Safe program include:

Guests are asked to adhere to social distancing protocols while waiting to enter.
All incoming guests will be added to a guest registry and their identity will be stored as a record of their visit.
All guests will be required to wear a mask or other face covering during their visit. Guests will need to provide their own masks.
Temperature screening and health check of guests takes place upon entering the facility.
An on-site Clean Team has been created, and its members are equipped with Ecolab^® multi-surface cleaner and disinfectant to conduct ongoing sanitization of all surfaces. They will help to protect guests by dispensing hand sanitizer and spot cleaning slot machines and other surfaces on request.
Social distancing protocols are in place throughout the facility.
Touchless service and payment options are now available at food and beverage outlets.
Hand-sanitizing stations have been added at the entrance and throughout the facility.
Air exchange settings have been bolstered to optimize air quality within the facility.
Some service offerings may be limited or unavailable to help maintain safe social distancing and health and safety guidelines.

Standards for our employees:

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Take a health check, including a temperature screen, when they report to work.
Sanitize their hands when they report to work and are required to wash and sanitize their hands frequently throughout the shift.
Wear masks while they are on duty.
Undergo a comprehensive Play It Safe^™ Training Program.

New entry screening procedures:

Please note: all patrons must have a mask or similar face covering to enter the facility. This is for the protection of you and all guests and employees.

Our facility is operating under strict occupancy guidelines and patrons will be permitted to enter as occupancy limits permit.

We require that patrons maintain safe social distancing outside the facility while waiting to gain entry as well as inside the facility.

All patrons will be screened and have their ID registered upon entry to the facility. Guests are instructed that they should not approach the facility it they have any symptoms or risk factors for COVID-19.

Symptoms and risk factors for COVID-19:

Patrons who have any of the following symptoms or risk factors should NOT attempt to enter the facility.

You have been in close contact with anyone diagnosed with or suspected of being infected with COVID-19 in the last 14 days.

You are suffering from any of the following symptoms:

Fever of 100.4 degrees or higher (within past 72 hours)
Cough
Shortness of breath or difficulty breathing
New loss of smell or taste
Chills
Muscle pain
Unexplained headache
Sore throat

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The CDC guidelines state that you should remain in quarantine for at least ten days after you first experience symptoms and 72 hours after your symptoms subside.

COVID-19 Reporting: